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Frequently Asked Questions

Enterprise Car Rental FAQ

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  1. Where are the Enterprise Rent-A-Car Locations for Bloomington and Indianapolis?
  2. What are the Hours of Operation?
  3. Can a Vehicle be Rented Outside of These Hours?
  4. What if I Need to Return Vehicles After Enterprise is Closed?
  5. How do Charges Accrue During the Rental?
  6. Who are the Approved Drivers?
  7. Explain Campus Parking With the Rental Vehicles:
  8. How are Parking Tickets Handled?
  9. How Do I Reserve a Vehicle?
  10. Once I have submitted the rental request (web form) from the Travel website, how long will it take to receive an email containing the link to Enterprise that I will use to book my rental car reservation?
  11. How Is My Fiscal Officer Notified Whenever I Make An Enterprise Rent-A-Car Reservation or Cancellation?
  12. Explain the Pick-up/Delivery Service:
  13. Do I have Insurance Coverage Through the Enterprise Campus Rental Program?
  14. What are the Different Types of Vehicles Available Through Enterprise?
  15. How is the Payment for Rental Vehicles Handled?
  16. How can a Traveler Receive a Trip # for Travel?
  17. What Happens if I Rent Without a Trip #?
  18. Are Additional Drivers Allowed?
  19. How are Personal Rentals Handled?
  20. What if I Need to Cancel my Reservation?
  21. Can I Rent a Vehicle Capable of Towing?
  22. Are Extra Keys Available for the Rental Vehicle?
  23. What do I do if I Have an Accident or Trouble on the Road?
  24. What are the Discount Code Numbers I Need to Use?
  25. What if I Need to Contact an Enterprise Rent-A-Car Employee?
1. Where are the Enterprise Rent-A-Car Locations for Bloomington and Indianapolis?
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There are two Enterprise Rent-A-Car locations in Bloomington located at:

  • North Branch
  • 1601 North College Ave
  • Bloomington, IN 47404
  • (812) 336-6635
  • South Branch
  • 1907 South Walnut Street
  • Bloomington, IN 47401
  • (812) 336-2114

The main Enterprise Rent-A-Car branch in Indianapolis is located at:

  • 107 S. Capitol Ave
  • Indianapolis, IN 46225
  • (317) 635-4340

In addition to these locations there are around 100 total locations throughout the state. Enterprise Rent-A-Car is privately owned and the Indiana University account will be honored at all locations throughout the country.

2. What are the Hours of Operation?
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The Enterprise Rent-A-Car office located at 1601 North College (North Branch) is open during the following hours:

  • Monday: 7:00 AM - 6:00 PM
  • Tuesday - Friday: 8:00 AM - 6:00 PM
  • Saturday: 9:00 AM - Noon

The Bloomington South Branch office is open during the following hours:

  • Monday - Friday: 8:00 - 6:00 PM
  • Saturday: 9:00 AM - Noon

All rental vehicles need to be picked up during the above office hours and rental charges begin upon the traveler taking possession of the vehicle's keys.

3. Can a Vehicle be Rented Outside of These Hours?
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If you need to leave for a trip prior to our office opening in the morning you are allowed to pickup the rental vehicle the night before your trip. If you pick your vehicle up between the hours of 4:00 pm until close of business we will not start the rental charges until your trip begins the following morning. We refer to this service feature as a “Jump Start” as we are starting the rental charges at a time later than we you take possession of the rental vehicle.

For example: A traveler wants a vehicle at 4:00am on a Tuesday morning. This traveler can pickup the rental on Monday evening between 5:00 pm and 6:00 pm and we will not begin the rental charges until 5:00 am the following morning.

4. What if I Need to Return Vehicles After Enterprise is Closed?
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If you need to return a rental vehicle after our office is closed, there is a drop box for the keys at the Bloomington North Branch only. DO NOT lock the keys in the vehicle as we only carry one set of keys per vehicle.

5. How do Charges Accrue During the Rental?
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All rental charges begin immediately when the renter takes possession of the rental vehicle. The only exception is if we provided a “Jump Start” service and the traveler picked the rental up at the close of business for an early morning (prior to our branch opening) departure. Rental charges stop at the time the vehicle is returned to our office and we are given the keys back. If a renter returns while we are closed the charges stop at the time they dropped the vehicle off to us. Each rental day is based on 24 hour clock. If a renter starts their rental at 9am they have until 9am the following day before an additional rental day charge would begin.

6. Who are the Approved Drivers?
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Any University traveler must be approved by Office of Insurance, Loss Control & Claims in order to rent a vehicle for University purposes. To be approved each traveler must fill out the Authorization Form for Motor Vehicle Records Check online via IU’s Office of Insurance, Loss Control & Claims website.

University policy requires that, as a condition for driving any vehicle on university business, drivers will give Indiana University authorization to conduct a Motor Vehicle Record (MRV) check and provide all necessary information for the check. Driving on university business will be prohibited if authorization to conduct a MVR check is not given.

7. Explain Campus Parking With the Rental Vehicles:
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Renters have 2 options for parking rental vehicles on campus. Indiana University has requested that travelers use their own campus parking permits and place them in the rental vehicle. If a traveler does not have a personal permit the University has provided Enterprise Rent-A-Car with hang tags to distribute for campus parking. These tags are available at the main campus locations only.

8. How are Parking Tickets Handled?
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Travelers will be responsible for any parking tickets or moving violations they receive while traveling in rental vehicles.

9. How Do I Reserve a Vehicle?
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All reservations must be made through the University’s travel website. As travelers reserve through the travel website you will be issued a “Trip #” and be directed to the Enterprise Rent-A-Car website. You will then have to select if your trip is going to originate in Indiana or outside Indiana. Once on the Enterprise Rent-A-Car website you can select which location you wish to rent at, your dates and times of travel, and the size vehicle you wish to rent.

** Please make sure all reservations are made under the name of the individual that will actually be picking up the rental vehicle.

** Please be sure to select a specific time at which you will be picking up the rental vehicle. If your pickup time needs to be changed, feel free to call the rental office directly or change your pickup time online.

10. Once I have submitted the rental request (web form) from the Travel website, how long will it take to receive an email containing the link to Enterprise that I will use to book my rental car reservation?

If it is a regular business day and you've submitted your request between the hours of 8:00 a.m. - 4:00 p.m. you will receive an email notification containing the Enterprise link within two hours. If it is a regular business day and you have submitted your request after 4:00 p.m. your request will be processed by 9:00 a.m. the following business day.

11. How Is My Fiscal Officer Notified Whenever I Make An Enterprise Rent-A-Car Reservation or Cancellation?

It is up to the traveler or travel arranger to forward reservation and/or cancellation information to the fiscal officer of the account being used to charge the rental vehicle. Enterprise-Rent-A-Car personnel do not have access to University systems and therefore cannot determine the fiscal officer assigned to University accounts in which to transmit reservation information.

12. Explain the Pick-up/Delivery Service:
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If you need Enterprise Rent-A-Car to bring a vehicle to you, please reserve your rental via the University’s travel website then call your local Enterprise Rent-A-Car office directly to work out your pick-up or delivery needs.

Delivery of vehicles will be specific and unique to each of the different IU campuses. Parking availability and permits will require thorough communication if a delivery is required. Please be sure to speak directly with your local Enterprise Rent-A-Car office to work out these details if this service is needed.

13. Do I have Insurance Coverage Through the Enterprise Campus Rental Program?
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Full Collision Damage Waiver and Supplemental Liability Protection coverages are included in the rates for business rentals. Do not take out any additional insurance coverages.

14. What are the Different Types of Vehicles Available Through Enterprise?
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Enterprise Rent-A-Car carries a wide range of vehicles from which to choose. We carry everything from economy size vehicles to trucks and vans. Most of these vehicles can be reserved via the normal online reservation system. If a vehicle does not show it is available to be reserved online, please contact your local Enterprise Rent-A-Car office.

For any box truck or ¾ ton pick-up truck need, please call the on campus motor pool office at 812-855-3300. Only call the on campus motor pool office in Bloomington for these specialty vehicle needs. All other size classes of vehicles need to be reserved via the travel website.

15. How is the Payment for Rental Vehicles Handled?
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All rentals originating inside Indiana will be paid for by the University with a Ghost credit card. The traveler will not be required to provide a personal credit card. However, you must have a valid ‘Trip #’ for the university to pay for the rental.

All rentals originating outside the state of Indiana need to be paid for by the traveler with a personal credit card.

16. How can a Traveler Receive a Trip # for Travel?
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Travelers need to reserve vehicles via the University’s travel website to receive a trip #.

17. What Happens if I Rent Without a Trip #?
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We will be able to rent to and provide the proper rates to all IU renters even if they do not have a trip #. However, without a trip # Enterprise Rent-A-Car will not be allowed to bill the University for the rental and the traveler will need to use a personal credit card to secure the rental.

18. Are Additional Drivers Allowed?
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For any business travel rental the University will not allow any non-University related individuals to be listed as an additional driver.

19. How are Personal Rentals Handled?
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Personal use discounts are available throughout the world for anyone affiliated with Indiana University. The discount code to reference to receive this discount is XZ08038. You can take advantage of this discount by calling any local office directly, calling 800-736-8222 (800-Rent-a-car), or visiting www.enterprise.com. If you use www.Enterprise.com, be sure to enter the XZ08038 discount code on the first page. When prompted for a 3 letter pin # simply enter the first three letters of the account&rdsuo;s name “IUB”.

20. What if I Need to Cancel my Reservation?
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If a traveler needs to cancel an existing reservation we ask for a 24 hour notice. There is no cancellation fee, however, a cancellation notice is very helpful in allowing us to better serve all University travelers.

21. Can I Rent a Vehicle Capable of Towing?
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Towing with a rental vehicle is allowable only at the Bloomington campus location of Enterprise Rent-A-Car. If you need a vehicle capable of towing please reserve your rental via the University’s travel website. You will then need to call the rental office directly to inform us of your towing need.

22. Are Extra Keys Available for the Rental Vehicle?
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For security purposes we only carry one set of keys per vehicle.

23. What do I do if I Have an Accident or Trouble on the Road?
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If you have a problem on the road (accident, breakdown, lost keys, etc…) please call our 800 # for 24/7 roadside assistance at 800-736-8222. You can also contact the branch you rented from directly and they would be able to assist you with your situation.

In addition, all University travelers are required to contact IU Office of Insurance, Loss Control & Claims immediately in the event of an accident at 812-855-9758.

24. What is the Discount Code Number I Need to Use?
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Indiana University has a general discount code in place with Enterprise Rent-A-Car. Please be sure to reference discount code XZ08038 when reserving your vehicles.

25. What if I Need to Contact an Enterprise Rent-A-Car Employee?
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Any employee at Enterprise Rent-A-Car would be able to help you with any questions/needs you have. The best contact for any traveler is typically the Branch Manager at the office from which they rented. Listed below are several Enterprise Rent-A-Car contacts for you to reference for any general need.

Bloomington North Branch- Enterprise Rent-A-Car
  • Aaron Walters
  • Branch Rental Manager
  • 1601 North College Ave
  • Bloomington, IN 47404
  • (812) 336-6635
Bloomington South Branch- Enterprise Rent-A-Car
  • Ajmal Safi
  • Branch Rental Manager
  • 1907 South Walnut Street
  • Bloomington, IN 47401
  • (812) 336-2114
Indianapolis - Enterprise Rent-A-Car
  • Nikki Secrest
  • Branch Rental Manager
  • 107 S Capitol Ave Indianapolis, IN 46225
  • (317) 635-4340

Orbitz For Business FAQ

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Coming Soon

National Car Rental FAQ

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Please Note: National Car Rental is the only car rental company that has a signed agreement with the Big 10 Conference. With National, you can be sure of full contract benefits at all U.S. locations.

  1. How do I know I'm getting the lowest rate?
  2. What is the Emerald Club Service Progarm and how do I enroll?
  3. What if I am already an Emerald Club member?
  4. What are the program benefits?
  5. Should I accept the optional Loss Damage Waiver?
  6. What optional coverages will be reimbursed by the University when I rent from National?
1. How do I know I'm getting the lowest rate?
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At the time of reservation, National will compare the negotiated rates with other available retail rates. The lower rate is confirmed and guaranteed, In addition, National Car Rental will apply a discount to promotional and holiday rates. Be sure to identify yourself by providing the corporate discount number.

2. What is the Emerald Club Service Progarm and how do I enroll?
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The Emerald Club is National's premier service program. Membership is free to all Big Ten travelers. At most major airports, the service takes you away from the lines at the counter to the Emerald Aisle. You choose the car you want to drive and you're on your way. Enclosed in your packet of certificates is a fee-waived Emerald Club membership coupon. Present the certificate at a National counter and they can enroll you at no charge. You may also enroll by mailing the coupon to National.

3. What if I am already an Emerald Club member?
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Ensure the Emerald Club profile contains correct data, including the university name and corporate discount number. If the Emerald Profile does not contain the university name and discount number you may not be eligible for Big 10 benefits. Inquire at the time of rental or return and be sure the university name and discount number is on the rental document. Rent one time per year using your Emerald Club card and your membership will be automatically renewed. Please give your Emerald Club number to your travel agent. For Emerald Club profile questions, call National at (800) 962-7070.

4. What are the program benefits?
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Program benefits include:

  • Unlimited mileage (some exceptions, including mini vans)
  • Our lowest rate is always guaranteed
  • A discount of up to 10% on promotional and holiday rates
  • Fee-waived Emerald Club Service membership
  • Loss Damage Waiver included in rate
  • Liability insurance included in rate
  • Minimum rental age is 21
  • No drop charge on one-way rentals
  • Applied to both business and personal travel
5. Should I accept the optional Loss Damage Waiver?
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No, the optional Loss Damage Waiver is included in the rate program and should be declined. Accepting the Loss Damange Waiver Option would simply duplicate the negotiated program benefits. The Loss Damage Waiver is included on business and personal rentals. The Loss Damage Waiver (LDW) eliminates the renter from responsibility when the care is involved in either a collision or comprehensive incident (theft, fire, vandalism, damage to vehicle as a result of hitting another car/object).

6. What optional coverages will be reimbursed by the University when I rent from National?
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When traveling in the United States, the University will not reimburse you for any optional coverages, such as the Loss Damage Waiver, Supplemental Liability Insurance, Personal Effects Coverage and Personal Accident Insurance. These should be declined on the Emerald Club application to ensure you will not be chaged for these options.

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Travel Management Services

400 East 7th Street Poplars 613 Bloomington, Indiana 47405

Phone: 812.855.2873 · Fax: 812.855.8866

Email: travelbl@iu.edu