CRCO coordinates resolution of complaints or concerns received via the anonymous reporting hotline which is a toll-free, 24-hour-a-day resource to report concerns. Reports can be made either online at https://iu.alertline.com or by calling the toll-free number at 877-526-6752.
Complaints or Concerns
For complaints or concerns please call our anonymous hotline or web alert link:
Supervision of Hotline: To ensure anonymity, the university contracts with a third-party reporting service provider for the compliance hotline. This hotline is staffed and managed by a respected company that is not affiliated with Indiana University and provides this service to the University under contract.
Anonymity: Anyone who uses the hotline may provide their name or contact information, or may choose to remain anonymous.
What to expect when making a report: When you call the hotline, a trained communication specialist will ask you a series of questions to better understand the nature of your concern. When you report via the hotline’s web site, you are asked a series of questions and have the option to attach documentation. The communication specialist and website management of the hotline is an unbiased, third-party professional concerned with your best interests. The vendor generates a detailed report that is sent directly to the Clinical Research Compliance Office who will coordinate a review of the issue by the appropriate University officials. All issues reported to the hotline are investigated and the appropriate action is taken. As much complete information you can provide will allow for a more thorough and quick investigation and resolution of your concern.
Non-Retaliation: Retaliation against any employee who has submitted a complaint or concern is strictly prohibited. Accusations of retaliation will be taken very seriously and agitators will face disciplinary action. Reports should only be made in good faith.
Resolution: All hotline concerns are resolved as quickly as possible.
Role of Legal Counsel: The Clinical Research Compliance Office consults with the University’s General Counsel when necessary and appropriate.
Mechanisms for reporting a complaint/concern/issue
- Web alert link
- Direct contacts