Activity: Disputes Financial Policy: N/A Related Policies: IU Institutional Purchasing Policies http://www.indiana.edu/~purchase/policies/policies.shtml Other Relevant Policies http://www.indiana.edu/~vppp/policies/index.shtml Additional Forms: Dispute Form on GE NetServices https://www.netserviceaccess.com/netservice/Login.do Things to Know:
If a merchant charged for damaged merchandise, incorrect shipments, or sales tax then it is the cardholder's responsibility to obtain credit from the merchant. The merchant should be notified of the difficulty as soon as possible and begin a resolution. Once the credit/refund is received, print a copy of the P-Card Document (PCDO) in FIS. Attach the PCDO to the P-Card statement where the credit appears. Documenting the credit in this manner meets guidelines suggested by Internal Audit. If the above process does not resolve the issue then a dispute should be initiated. There is a 60-day period in which to file disputes with American Express. Disputes filed later than 60 days from the date of the cardholder statement may not be considered. Disputes should be discussed first with the merchant and should be referred to American Express only after attempts to resolve the matter with the merchant have failed. American Express will require the cardholder to fill out an on-line dispute form using NetServices. A copy of the completed form should be attached to the monthly P-Card statement.
Contact your campus P-Card manager for assistance.
American Express Customer Service Phone Number: 1-800-274-7378
Fax Number: 1-800-471-9770
(The Fax Number can also be found on the back of the monthly statement)See IU Purchasing Newsletters http://www.indiana.edu/~purchase/newsletter/newsletter.shtml
