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CATS

Campus Administrative Training Series / Bloomington Financial and Administrative Resource Page
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CATS Sessions Top Common Courtesies

If you have any common courtesies that you would like to share, please send an email to cats@indiana.edu

July 2013 Session

Have you ever noticed in meeting settings and just day to day conversations folks that interrupt or speak over a person that is attempting to add to a conversation. We get caught up in the conversations, unintentionally we speak over the person or interrupt when the person is desperately wanting to be part of the dialogue or provide important information. Over the years I catch myself doing the butting in and I apologize to all. This is rude to the person who still may be forming their thoughts. Let’s sit back and wait our turn. What’s the hurry? We need to respect as we would want to be respected and have our ample time to devote to the conversation or meeting.

June 2013 session

#1   Be wary of the grinning dog: watch out for people who are acting overly friendly, they might not be what they’re portraying to be.

#2   Don't fly so high that you can't come down: sometimes we feel and act above everyone else and that would lead to loneliness and unhappiness.

May 2013 session

#1   Give credit where credit is due. Moral: always give credit and acknowledge someone’s contribution and ability.

#2   Treat others as you would want them to treat you. Stop and think before you act upon or say something.

April 2013 session

#1   Say please when making a request, the receiver will know you are appreciative, Say Thank You, nothing flowery just a simple thank you goes a long way. Maybe even write a simple thank you note.

#2   If you arrive at an entrance at the same time as others, step back allow them to go forward or perhaps offer to open the door, what’s the hurry.

#3   Access to calendars should be used with respect, this privilege is a convenience to you not to be shared or misused, what is posted on calendars is the right and the responsibility of the owner not yours. Treat access to calendars the same way you would sensitive information and to your own calendar.

#4   If a request is made to you, you should try to respond with options. "NO" is not acceptable unless a policy/procedure prevents the activity.

#5   E-mail manners – this is difficult because the sender may highlight words for your attention, means nothing other than that. A rule of thumb, use the phone to call the other party if email is not accomplishing your intent or if there may be a misunderstanding.

#6   Frustration for whatever can be eased by taking a 10-minute walk with a friend.